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Vacancy: Senior Caseworkers

Closing Date: Monday 13th October
Job Title: Senior Caseworkers
Location: London, 5 days per week in the constituency office
Salary: £34,766 – £50,237
Length of Contract: Permanent

Apsana Begum MP is looking to recruit two Senior Caseworkers. This is an exciting opportunity for those who enjoy face-to-face interaction with the public and stakeholders and are looking to make a difference for the people of Poplar and Limehouse.

Key Responsibilities

Casework and coordination

    • Manage a large caseload of cases, working in a professional, confidential and sensitive manner

    • Organise surgeries and other appointments and following up as needed

    • Exercise a high level of autonomy in reaching decisions on cases

    • Ensure all cases and decisions are properly documented with appropriate actions

Communication

    • Design and develop engaging, targeted content and messages for the constituency and publicising surgeries

    • Ensuring online presence to meet the demands of the constituents, the locality and the MP

    • Produce graphics and video content and updating online platforms e.g. MP’s newsletter and website

Project and stakeholder management

    • Engage professionally, sensitively and confidentially with members of the public, (via phone, social media, emails and face to face) including people without English as a first language

    • Liaise with Government agencies, voluntary sector and others to resolve cases

    • Manage projects and deliver external stakeholder engagement on behalf of the MP

Analysis, research and reporting

    • Analyse, evaluate and interpret data to ensure the MP is accurately informed on key issues and trends

    • Producing updates and briefings on cases with recommended actions

    • Develop knowledge in specialist areas and researching issues to support MPs’ work

Administration

    • Enhancing caseworker manuals, templates and office systems and trackers

    • Supporting management of the MP’s diary, delegated as appropriate

    • Hold and process data and information confidentially, in line with GDPR

Additional responsibilities

    • Attend constituency meetings as appropriate

    • Supervision of interns and volunteers

    • Supervise other members of staff including coaching and mentoring

    • There may be requirement for the role holder to work outside of normal hours and travel for work occasionally

Person Specification

Experience

    • Proven experience of casework management, whether in a MP’s office, charity or other public service

    • Experience of meeting and assisting individuals from diverse backgrounds with their concerns

    • Experience of sending out high volumes of correspondence

    • Experience in a customer- facing role, using casework management software and dealing with a high volume of personal, sensitive data

    • Experience of drafting and sending out written correspondence

Knowledge

    • Knowledge of local authority regulations and government legislation to ensure correspondence falls in line with these

Skills and aptitudes

    • Excellent organisational, research and verbal communication skills with clear and concise writing style

    • Proficient user of Microsoft Office suite, including Teams, Outlook, and SharePoint

    • Commitment to the following values: integrity, respect, accountability, collaboration, innovation, empathy, resilience, well-being, selflessness and responsibility

    • Committed to the values of Apsana Begum MP

Competencies

    • Writing and reporting

    • Delivering results and meeting customer expectations

    • Planning and organising

    • Applying expertise

    • Working with people

    • Learning and researching

    • Analysing

    • Create and innovating

    • Relating and networking

    • Following policies and procedures

    • Deciding and initiating action

    • Leading and supervising

    • Strategic thinking

Closing Date: 13 October 2025

Interview/Start Dates: Interviews will be held on the w/c 13th October and will involve written tests. The start date will be agreed with the successful candidate/s and will be no earlier than 10th November.

Application Details: Applicants should submit a CV (of no more than 2 pages) and a Written Statement demonstrating skills, knowledge and experience in the following key areas: 

    • Analysing information to draft high quality correspondence 
    • Taking responsibility to initiate, decide and drive action
    • Establishing and maintaining networks to assist with completing tasks

to  apsana.begum.mp@parliament.uk with the subject line ‘Senior Caseworker 2025 – Full name’. 

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.